Responsible Gaming

At cloyd.bet (Cloud Bet project), responsible gaming means treating gambling strictly as paid entertainment, never as a way to earn regular income, pay debts or solve financial problems. The aim of this page is to help you make conscious, informed choices about when and how you play, and to support you in recognising and managing any potential risks.

The services available on cloyd.bet are operated by Halcyon Super Holdings B.V., a company registered in Curaçao under licence 1668/JAZ issued by Curaçao eGaming. cloyd.bet is not licensed by the UK Gambling Commission and is not part of GAMSTOP or any UK-approved Alternative Dispute Resolution (ADR) scheme. If you are located in the United Kingdom, you should not open or maintain an account or place bets on cloyd.bet. This page is provided for information and harm-minimisation only and does not constitute legal, financial or medical advice. If you have concerns about your gambling, professional, independent help is available and strongly recommended.

Cloud Bet commits to offering practical tools, clear information and access to confidential support so that, if you do choose to gamble on cloyd.bet from a permitted jurisdiction, you can do so as safely and responsibly as possible.

Risk Awareness

Gambling can be an enjoyable form of entertainment, but it carries financial and psychological risks. UK law and industry standards emphasise that players must be over 18, understand the risks and have access to support where needed. Understanding the early signs of harm is a key part of protecting yourself and those around you.

Common Signs Of Problem Gambling

• Spending more time or money on cloyd.bet than you originally planned, or needing to increase stakes to feel the same excitement.
• Thinking about gambling frequently, including at work, during family time or late at night, and feeling restless or irritable when you cannot play.
• Gambling to escape stress, anxiety, low mood, loneliness or other personal difficulties rather than for entertainment.
• Chasing losses by placing new bets to try to recover money you have already lost, especially after large or repeated losses.
• Hiding or lying about your gambling to family, partners, friends or colleagues, or feeling guilty about how much you play.
• Borrowing money, using overdrafts, credit cards, loans or selling possessions to finance gambling or to cover gambling-related debts.
• Missing work, studies, family events or important responsibilities because of gambling or gambling-related fatigue.

Self-Assessment Questions

Consider the questions below honestly. If you answer "yes" to several, it may indicate a risk of gambling harm and you should seek professional support and consider using the tools described on this page.

• Do you often gamble longer than you intended when you log in to cloyd.bet or any other gambling site?
• Have you tried to stop or cut down your gambling in the last 12 months but found it difficult to do so?
• Do you gamble to try to win back money you have lost, or to cope with stress, anxiety, loneliness or depression?
• Have your gambling activities caused arguments, money problems or trust issues with family, friends or partners?
• Have you ever borrowed money, missed bills or used funds intended for essentials (rent, food, utilities) to gamble?
• Do you feel anxious, low, irritable or guilty when you think about your gambling or when you are unable to gamble?

If you recognise these signs in yourself, it is important to act early: set or tighten limits, consider a time-out or self-exclusion, and contact one of the confidential support organisations listed below.

Limits & Tools

Responsible gambling involves deciding in advance how much time and money you can safely afford to spend, and then respecting those limits. cloyd.bet provides a range of voluntary tools that you can use to help maintain control. Menu names may vary slightly over time, but the principles remain the same.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to cloyd.bet and open the main account menu (for example, by clicking on your balance or username in the top navigation).
2. Open responsible gaming settings: Select "Account", then "Responsible Gaming" or a similarly named section (such as "Player Protection" or "Limits").
3. Choose deposit limits: Go to the "Deposit Limits" area. You will usually see options for daily, weekly and monthly limits.
4. Set your figures: Decide realistically how much you can afford to lose within each period without affecting essential living costs. Enter an amount (for example, GBP 20 per day, GBP 50 per week, GBP 100 per month) and confirm.
5. Confirm and wait for changes: In line with safer-gambling best practice, decreases to your limits may take effect immediately, while increases may be subject to a cooling-off period (for example, 24 hours) so you can reconsider your decision.

Deposit limits are a key protective measure: once the limit is reached for the chosen period, further deposits will be blocked until that period has elapsed.

Time Limits and Session Controls

Spending long periods online can contribute to loss of control. To support healthier play patterns, cloyd.bet may offer session timers or reality checks.

• Session reminders: In your "Responsible Gaming" or "Settings" area, look for "Session Timer" or "Reality Check". Choose a reminder interval (for example, every 30, 60 or 120 minutes). You will then see a pop-up showing how long you have been logged in, your net result for the session and options to continue or log out.
• Daily time limit: Where available, you can set a maximum total play time per day. Once reached, you will be logged out and prevented from playing again until the next day.

Short Breaks (Time-Out)

If you feel your gambling is becoming too frequent, a short "Time-Out" can help you regain perspective without closing your account permanently.

1. Navigate to Time-Out: Log in to cloyd.bet, open "Account" > "Responsible Gaming" and select "Time-Out" (or "Short Break").
2. Select a period: Choose a duration that suits your needs, for example 24 hours, 48 hours or 72 hours. Longer periods (such as 7 or 30 days) may also be available.
3. Confirm your choice: Read the information about what will happen during the Time-Out, then confirm. You will be logged out and prevented from depositing or placing bets until the Time-Out expires.
4. Respect the break: Use the break to reflect on your gambling, review your finances and, where appropriate, contact a support service such as GamCare or Gambling Therapy.

If you find you repeatedly need Time-Outs or are unable to wait for them to end without trying to access other gambling websites, you should strongly consider long-term self-exclusion and specialist support.

Self-Exclusion

Self-exclusion is a stronger form of protection intended for players who feel they are at risk of, or already experiencing, gambling-related harm. During a self-exclusion, you will not be able to access your account for the chosen period. Cloud Bet supports robust self-exclusion measures on cloyd.bet, but it is important to understand that cloyd.bet is not part of the UK's GAMSTOP scheme and is regulated in Curaçao, not by the UK Gambling Commission.

How To Activate Self-Exclusion On cloyd.bet

1. Log in (if safe to do so): Access your cloyd.bet account from a permitted jurisdiction. If logging in might trigger harmful behaviour, consider contacting support by email first.
2. Open the self-exclusion section: Go to "Account" > "Responsible Gaming" and select "Self-Exclusion" or "Account Closure". This section contains the long-term blocking options.
3. Choose the duration: Typical options start from 6 months and may include 1 year, 2 years, 5 years or lifetime (permanent) exclusion. Choose the period you feel you need to protect yourself.
4. Read the consequences: Carefully review the explanation of what self-exclusion means, including restrictions on logging in, depositing, betting and receiving marketing communications.
5. Confirm your decision: Tick any required confirmation boxes and submit the request. You may be asked to confirm again via email for security reasons.
6. Contact support if necessary: If you need help, contact the customer support team at support@cloyd.bet or via the 24/7 live chat on the website and clearly state that you wish to self-exclude.

Consequences Of Self-Exclusion

• Account access: After self-exclusion is applied, you will be unable to log in, deposit funds, place bets or use any bonuses on the excluded account during the selected period.
• New accounts: Creating new accounts during a self-exclusion is strictly prohibited. If detected, such accounts will be closed and any activity may be voided in accordance with the Terms & Conditions.
• Balance and withdrawals: Where permitted by applicable law and the cloyd.bet Terms & Conditions, any remaining real-money balance may be withdrawn by contacting support. Wagering on the account will be stopped; unresolved bets will be settled in line with the rules. Self-exclusion does not guarantee refunds of previous losses.
• Marketing communications: Reasonable steps will be taken to stop marketing emails, messages and notifications to excluded accounts; however, some communications (for example, important legal notifications) may still be sent where required.
• Reactivation: For fixed-term exclusions, access will normally remain blocked until the end of the chosen period and may not be removed early. For lifetime exclusions, reactivation is generally not permitted.

Important UK note: Because cloyd.bet is not part of GAMSTOP and not licensed by the UKGC, self-exclusion on cloyd.bet will not automatically apply to all UK gambling sites. If you live in Great Britain, you should register separately with GAMSTOP, which can block access to UK-licensed online gambling operators, even though it does not cover cloyd.bet.

Support Resources

If you are worried about your own gambling or someone else's, you are not alone and help is available. The organisations listed below offer free, confidential advice and support, including for people in the United Kingdom. Professional help is independent from cloyd.bet and can provide medical, psychological and financial guidance that a gambling operator cannot offer.

Local Support For The United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 (freephone from UK) 24 hours a day, 7 days a week. Trained advisers provide confidential advice, brief interventions and referrals to local support. Language: English.
• GamCare Online Services: Live chat, group chat and forums are available at www.gamcare.org.uk, including dedicated areas for people affected by someone else's gambling.
• GambleAware: See www.begambleaware.org for information, self-help tools and signposting to treatment across England, Scotland and Wales.
• NHS Services: The NHS offers specialist clinics for gambling problems in Great Britain. See www.nhs.uk or contact your GP for referral and medical guidance.

International Support Organisations

National Self-Exclusion Schemes

• United Kingdom (GAMSTOP): Free, nationwide online self-exclusion scheme for Great Britain. Once registered at www.gamstop.co.uk, you will be prevented from using UKGC-licensed online gambling websites and apps for your chosen period. Note: cloyd.bet (Cloud Bet) is not currently part of GAMSTOP and is licensed in Curaçao, so it is not covered by this scheme.
• Spain (RGIAJ): The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is the Spanish national self-exclusion register. Residents can find details and registration options via the Spanish regulator (Dirección General de Ordenación del Juego) at www.ordenacionjuego.es.
• Other countries: Many jurisdictions operate their own self-exclusion or player protection schemes. Please consult your local gambling regulator's website for the most accurate and up-to-date information.

Blocking Software And Device-Level Tools

• Gamban: Software that blocks access to most gambling sites and apps on your devices. See www.gamban.com for details. Some UK services may provide free access as part of treatment programmes.
• BetBlocker: A free, charity-run blocking tool that can restrict access to thousands of gambling websites. Visit www.betblocker.org for more information.
• Device settings and parental controls: Standard operating systems, internet security suites and routers often allow you to block or restrict gambling-related websites. These tools can support, but not replace, professional treatment and formal self-exclusion.

Family And Affected Others Support

• GamCare - Affected Others: Dedicated support, live chat and forums for family members and friends impacted by someone else's gambling: see the "Affected by someone else's gambling" section at www.gamcare.org.uk.
• GamAnon / Gamblers Anonymous family groups: Peer support meetings, both in-person and online, for relatives and partners of people with gambling problems. Information is available at www.gamblersanonymous.org and related GamAnon resources.

All of these services operate confidentially, within their own privacy policies and professional standards. cloyd.bet encourages anyone affected by gambling-related harm to seek independent help as early as possible.

Help for Family

Gambling problems often affect not only the player but also partners, children, relatives and friends. If you are worried about someone who may be gambling in an unhealthy way, it is important to look after your own wellbeing as well as encouraging them to seek help. You do not have to manage the situation alone.

Talking To Someone About Their Gambling

• Choose the right moment: Speak when both of you are calm, not during or immediately after gambling sessions or arguments about money.
• Use non-judgmental language: Focus on your feelings and observations (for example, "I'm worried because..." rather than "You always..." or "You never...").
• Be specific: Explain how their gambling affects finances, trust, family life or children, using clear examples without attacking their character.
• Encourage professional help: Suggest contacting GamCare, the National Gambling Helpline or a GP together, and offer to support them in making the call or joining an online chat.
• Set boundaries: Protect your own finances and wellbeing by setting clear limits (for example, on shared accounts or loans), and seek advice if you feel pressured to provide money.

Support Resources For Families

• GamCare forums and chatrooms: Anonymous spaces to share experiences and receive support from others affected by gambling. Visit the "Affected Others" sections at www.gamcare.org.uk.
• Gamblers Anonymous / GamAnon: Self-help groups for both gamblers and their families. Details of local and online meetings are available at www.gamblersanonymous.org.
• Counselling and psychotherapy: A qualified therapist experienced in addiction can help you manage stress, set boundaries and decide on next steps. In the UK, you can ask your GP about NHS options or search for accredited therapists.
• Crisis and safeguarding services: If you or your children are at immediate risk of harm, contact emergency services on 999 (UK) or seek urgent help via local crisis lines.

Remember that you are not responsible for another person's gambling decisions, and seeking support for yourself is a vital part of protecting your own mental health and safety.

Operator's Commitment

Cloud Bet, through cloyd.bet, is operated by Halcyon Super Holdings B.V., registered in Curaçao and licensed under Curaçao eGaming Master Licence 1668/JAZ. While cloyd.bet is not licensed by the UK Gambling Commission and is not part of UK ADR or GAMSTOP schemes, it commits to following recognised safer-gambling standards and to acting responsibly towards its customers in permitted jurisdictions.

Internal Risk Checks And Behaviour Monitoring

• Behavioural analysis: Play patterns may be monitored for indicators of potential harm, such as rapidly increasing deposit amounts, repeated attempts to deposit after failed payments, frequent use of bonuses, long continuous sessions and persistent chasing of losses.
• Age verification and KYC: cloyd.bet uses know-your-customer (KYC) checks and documentation requests to help prevent underage gambling and fraud, in line with its AML/KYC policy available on the website.
• Account restrictions: Where concerning patterns are identified, the operator may apply or strengthen limits, temporarily suspend the account, restrict access to certain products or require further verification.
• Information and alerts: Responsible gaming information, reminders and links to support organisations are made available on the site, including on the dedicated Responsible Gaming page at cloyd.bet/en/responsible-gaming/.

When Support May Contact You

• Risk-based outreach: If significant risk indicators are detected (for example, very large or frequent deposits in a short period, repeated failed deposits or a sharp change in behaviour), customer support may proactively contact you via email or on-site messaging to check on your wellbeing and highlight safer-gambling tools.
• Self-exclusion and limits assistance: Support may recommend setting or tightening deposit limits, using Time-Out, or activating self-exclusion, and can guide you through these processes upon request.
• Regulatory and licensing context: For players from the United Kingdom, cloyd.bet will remind you that the site is not licensed by the UKGC and that UK-specific protections (such as UK-approved ADR and GAMSTOP coverage) do not apply to your account.
• Dispute and complaint handling: If you have a dispute that cannot be resolved with customer support, information about Curaçao eGaming's player protection and dispute resolution process is available at curacao-egaming.com/player-protection-and-dispute-resolution, and licence details can be verified via validator.curacao-egaming.com/validate?domain=cloyd.bet.

These measures are designed to reduce risks, but they cannot eliminate them entirely. You remain responsible for your own gambling decisions, and we strongly encourage the use of independent support services where needed.

Updates

The content of this responsible gaming page may be updated from time to time to reflect changes in law, regulatory guidance, internal policies, available tools or contact details. Cloud Bet will seek to inform players of material changes in a clear and timely manner.

• On-site notifications: Important updates may be highlighted via banners, pop-ups or notices on the cloyd.bet website, particularly in the "Responsible Gaming" and "Terms & Conditions" sections.
• Email communication: Where appropriate and where you have provided consent, cloyd.bet may send email notifications about significant changes to responsible gaming policies or tools.
• Version control: The "last updated" date is shown below so that you can see when the information on this page was most recently reviewed.

Last updated: 6 November 2025

Contact & Feedback

If you have questions, concerns or feedback about responsible gaming on cloyd.bet, or if you would like help applying any of the tools described above, you can contact the operator using the channels below. Please do not include passwords or full payment-card details in your communications.

• Email (Responsible Gaming): For responsible gaming enquiries, self-exclusion requests, limit changes or support in relation to gambling harm, please email support@cloyd.bet. To help route your request, you may include "Responsible Gaming" in the subject line.
• Live chat: A 24/7 live chat service is available on the cloyd.bet website for urgent account-related issues and guidance on using responsible gaming tools. Access it via the "Help" or "Support" section when logged in.
• Telephone: At present, cloyd.bet does not provide dedicated telephone support for responsible gaming. Please use email or live chat, and contact national helplines such as the National Gambling Helpline (0808 8020 133 in the UK) for independent, confidential advice.
• Feedback form: You may also submit feedback or self-control requests via any on-site contact or support form available in the "Help" or "Contact Us" section. Clearly describe your concerns (for example, requests for additional limits, self-exclusion or information about external support services).

For urgent emotional distress, self-harm thoughts or immediate safety concerns, you should contact local emergency services (999 in the UK) or appropriate crisis helplines without delay. cloyd.bet staff cannot provide emergency or medical services.